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The modifications come after a diner sounded the alarm on Tik Tok, complaining the restaurant tried to maintain the $800 deposit.
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A Vancouver restaurant is making modifications to its reservation deposit insurance policies after one buyer sounded the alarm on social media in regards to the homeowners withholding the cash.
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Sai Woo, an Asian fusion restaurant owned by the Koosoo Group, is not requiring friends who e book its area for group eating to make an $800 deposit in case of a no-show.
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“We have now revised our coverage with no deposit,” Seung Min han, chef of the Chinatown restaurant, advised Postmedia Information in an e mail.
Min han stated the restaurant is present process a complete rebuilding course of, which includes workers being skilled in customer support.
“We are going to proceed to hearken to our prospects and make enhancements at any time when needed, as their satisfaction is our high precedence.”
The change comes simply weeks after Shirley Ye took to TikTok in mid-April, saying “most people and the individuals of Vancouver have to be warned about this place.”
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The Vancouver resident stated her associates had booked Sai Woo’s basement for a birthday ceremonial dinner and put down the obligatory deposit upfront.
However upon sitting down on the eatery that day, the get together’s 50 or so friends had been charged with the restaurant’s minimal spend upfront.
“I’ve by no means heard of charging friends the complete quantity earlier than they even see the meals,” stated Ye.
Close to the top of the three-hour reservation, a number of the friends – who had positioned orders with the kitchen round half-hour into the reserving – had not been served their meals, Ye stated.
The following day, when organizers from the group requested the return of their deposit, Sai Woo reportedly refused.
“The occasion’s supervisor had the audacity to say, ‘I feel we’re going to have to carry on to the $800 deposit as a result of my workers needed to keep extra time for you guys,’” stated Ye.
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Whereas the hosts had been finally returned their deposit after “making an enormous stink,” Ye warned Vancouver residents to not e book occasions on the restaurant.
“This enterprise practices are simply not it.”
Days after Ye’s posted her video – which has to this point amassed greater than 220,000 views – the restaurant posted an apology on its Instagram account, promising to do higher sooner or later.
“We’re right here to deal with them personally and acknowledge there are all the time methods we have to and may enhance,” the submit learn.
“We want to actively specific our apologies in any shortcomings and attain out to anybody in the event that they really feel they had been straight affected.”
By Thursday, the restaurant’s social media account was not public.
sgrochowski@postmedia.com
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