Tag: Customer
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Simplified Partner Tools: Cisco’s First-Ever MSP Support for Exceptional Customer Experiences
[ad_1] At Cisco we are creating more business value by customizing Cisco tools and services for our partners. In a recent survey 82% of Cisco Partner Summit attendees said they’re growing their managed services practice and it’s their top priority to meet customer needs. So it is with great excitement that we are announcing Cisco…
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Ex-FTX Unit LedgerX in Gray Area Beyond U.S. CFTC Proposal on Customer Funds: Commissioner
[ad_1] Friday’s proposal, which details how regulated firms must only put customer assets into an expanded list of the most liquid of investments, doesn’t consider “the context of a non-intermediated clearing model where the DCO offers direct client access to its clearing services, without the FCM as an intermediary,” said CFTC Commissioner Kristin Johnson. [ad_2]…
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Cisco Americas Partner Organization: Laser Focused on Customer and Partner Success
[ad_1] I couldn’t be more excited in my relatively new role as VP of Americas Partner Organization (APO) here at Cisco. My organization is where we put the “Cisco is partner-led” messaging into action, helping our America’s-based partners succeed by helping them deliver truly exceptional outcomes for our mutual customers. As you’ve probably heard, our…
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Okta says hackers stole customer access tokens from support unit
[ad_1] Identity and access giant Okta said a hacker broke into its customer support ticket system and stole sensitive files that can be used to break into the networks of Okta’s customers. Okta chief security officer David Bradbury said in a blog post Friday that a hacker used a stolen credential to access the company’s…
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RTA launches Premium Customer Card to promote customers’ happiness and satisfaction – UAE
[ad_1] Dubai’s Roads and Transport Authority (RTA) has recently launched a Premium Customer Card for distinguished corporate and individual clients. The move is in line with RTA’s direction to enhance the happiness and satisfaction of all customers with the services provided at RTA’s customer happiness centres across Dubai. The Premium Customer Card programme introduced by…
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If You Make This Customer Mistake, Prepare to Lose Business Fast
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Maybe your customer service is tip-top in important areas like empathy, efficiency, proper use of language and so forth. Maybe you’ve engaged in effective and ongoing customer service training — whether in person or via eLearning. All of this is absolutely wonderful and very important. Still,…
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AI avatars will be the new customer service reps
[ad_1] They’ll help us shop, bank and book travel Jackie C.K. Cheung is an associate professor of computer science at McGill University and Canada CIFAR AI Chair at Mila. (This illustration was created by Maclean’s art director Anna Minzhulina using the generative AI image program Imagine. Minzhulina spent weeks feeding prompts into the program, inspired by…
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Innovate Customer Service with ICTContact’s, A Modern Contact Center Solutions
[ad_1] Introduction: In today’s fast-paced and hyper-connected trade environment, delivering exceptional customer service may be a paramount priority for organizations over industries. As technology continues to advance, businesses must adjust and use innovative solutions to meet the ever-increasing demands and desires of their clients. One such arrangement that has been changing the client benefit scene…
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A Customer Satisfaction 101 – Young Upstarts
[ad_1] Satisfying your customers will guarantee to help maintain their relationship with you so that they continue making purchases which will help benefit your sales and profit. If you are a business owner who is not aware of how to improve customer satisfaction, then you have come to the right place. These top tips will…
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Meeting the customer where they want to be, in an omni-channel world
[ad_1] With an ever-changing and crowded social media landscape today, businesses could struggle to build a seamless omni-channel experience for their customers. Threads, BeReal, and Bondee are some examples of modern platforms that rapidly emerged but waned in popularity just as quickly. Finding the perfect cross-cutting platform is even harder considering that region-specific channels like…