If you do your food shopping at Aldi, it’s worth being careful when you visit the self-checkout.
Customers of the discount supermarket have been warned they may not be getting the best deal by using these self-scanners, and advised to check their receipts to see if they’ve missed out on savings.
According to savvy shoppers online, Aldi’s self-checkout machines don’t automatically apply promotions to your purchase, meaning you need to ask a member of staff to manually do so.
So while you’ll still get to take advantage of the retailer’s regular low prices, you may miss out on additional offers.
In a 270,000-strong Facebook group for Aldi fans, one eagle-eyed user explained: ‘Any discounts don’t automatically apply on the self-checkouts. You have to ask a human employee to take the discounts off manually.
‘This applies for % off stickers and any multibuys etc. I don’t know if this is common knowledge.’
Commenters shared their own experiences under the post, with some claiming they’d been burned by not knowing what to do.
‘Staff have to apply the discount on a normal till so def will have to on a self-service till,’ said one person. ‘I’ve had a few missed then realised!’
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Another highlighted that ‘staff have to apply the discount at normal checkouts too,’ and a third added: ‘Yes it’s because they don’t change the barcode to reflect the reduced price.’
Others argued that the supermarket should have signs to alert customers about this, including one user who called the issue ‘disgusting’.
Aldi confirmed to The Mirror that discounts on all tills required manual input from in-store employees, but claimed feedback around its self-checkouts (first introduced in 2019) was ‘overwhelmingly positive’.
A spokesperson also encouraged those who believe they’ve been wrongly charged to contact its customer services department.
Going forward, however, do flag down a team member before paying to make sure you get the prices you expect at the self-checkout. Alternatively, just brave the queue and kick it old-school.
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